CANCELLATION AND REFUND POLICY
Cancellations must be received in writing – mail or email – to RACMA or HKCCM. Cancellations will not be deemed to be received until you have written confirmation from us. If you have not received acknowledgement within two business days, please contact RACMA on +61 3 9824 4699.
CANCELLING YOUR CONFERENCE REGISTRATION
Cancellation with more than 5 working days’ notice will incur a cancellation fee equivalent to 50% of the total program or contracted fee.
Cancellation with less than 5 working days’ notice will incur a cancellation fee equivalent to 100% of the total program or contracted fee.
In the event of a cancellation by RACMA or HKCCM, participants will be entitled to a full refund unless there is an adverse weather condition then the ASM will not be rescheduled and the registration fee will not be refunded.
CANCELLING YOUR ACCOMMODATION
Please contact RACMA or HKCCM to cancel your accommodation prior to the conference. If you need to cancel your accommodation booking within 30 days of your arrival date any cancellation fees will be subject to the hotel cancellation policy. Therefore no accommodation refund can be guaranteed within 30 business days of the conference. If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that the Hotel will charge you for the missed night.
Registrations for the conference will close one week prior to the starting date to enable appropriate pre-conference preparations. However, late registrations may be accepted onsite. A late fee of $50 AUD will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately by cash or credit card. Receipts will be sent to the delegate post conference.
The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. A late registration is any registration less than 1 month before the conference start date. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
Registration fees do not include insurance of any kind. It is recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the conference organisers for any person not holding insurance.